XenTegra - The Citrix Session

The Citrix Session: What’s new with Citrix DaaS and Citrix Virtual Apps and Desktops – September 2022 - Part 4

November 21, 2022 XenTegra / Andy Whiteside / Bill Sutton Season 1 Episode 121
The Citrix Session: What’s new with Citrix DaaS and Citrix Virtual Apps and Desktops – September 2022 - Part 4
XenTegra - The Citrix Session
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XenTegra - The Citrix Session
The Citrix Session: What’s new with Citrix DaaS and Citrix Virtual Apps and Desktops – September 2022 - Part 4
Nov 21, 2022 Season 1 Episode 121
XenTegra / Andy Whiteside / Bill Sutton

In the evolving world of hybrid work, Citrix is focused on delivering technologies that support organizations with streamlined maintenance and enhanced security, while ensuring users stay productive with high-performing access to corporate resources. Whether you decide to adopt on-premises virtual desktop infrastructure (VDI) or modernize your infrastructure with desktop as a service (DaaS), Citrix solutions can support your business however you choose to deploy.

Citrix DaaS and Citrix Virtual Apps and Desktops deliver new features and enhancements that make it easier than ever for organizations to create agile work environments with apps and desktops delivered securely anywhere, on any device.

Please use the following links to help you quickly navigate between sections in this announcement:

Host: Andy Whiteside
Co-Host: Bill Sutton
Co-Host: Todd Smith
Co-Host: Geremy Meyers

Show Notes Transcript

In the evolving world of hybrid work, Citrix is focused on delivering technologies that support organizations with streamlined maintenance and enhanced security, while ensuring users stay productive with high-performing access to corporate resources. Whether you decide to adopt on-premises virtual desktop infrastructure (VDI) or modernize your infrastructure with desktop as a service (DaaS), Citrix solutions can support your business however you choose to deploy.

Citrix DaaS and Citrix Virtual Apps and Desktops deliver new features and enhancements that make it easier than ever for organizations to create agile work environments with apps and desktops delivered securely anywhere, on any device.

Please use the following links to help you quickly navigate between sections in this announcement:

Host: Andy Whiteside
Co-Host: Bill Sutton
Co-Host: Todd Smith
Co-Host: Geremy Meyers


00:00:02.300 --> 00:00:11.309
Andy Whiteside: Hello, everyone! Welcome to episode One hundred and Twenty- of the Citrix Session. I'm. Your host Andy White side today. Is uh November twenty first two thousand and twenty-two.

00:00:11.330 --> 00:00:16.709
Andy Whiteside: You guys remember uh your two thousand how that seemed like yesterday.

00:00:16.770 --> 00:00:18.890
Geremy Meyers: Hmm. I do.

00:00:19.320 --> 00:00:22.619
Geremy Meyers: I do. The world is coming to an end, in fact.

00:00:23.320 --> 00:00:25.769
Geremy Meyers: But it didn't. As it turns out,

00:00:25.930 --> 00:00:30.200
Todd Smith - Citrix: everything bad was gonna happen on that that New Year's Eve

00:00:30.450 --> 00:00:36.459
Todd Smith - Citrix: and uh we had family tickets to go down to Disney World to celebrate the millennium,

00:00:36.560 --> 00:00:50.310
Todd Smith - Citrix: and I I, of course, being an it was told, probably some time in September that uh no, you're gonna be in the data center in the in the It offices all weekend, because in case something goes wrong

00:00:50.580 --> 00:00:53.260
Todd Smith - Citrix: and nothing went wrong. But, you know,

00:00:53.450 --> 00:01:07.479
Andy Whiteside: did nothing go wrong, Todd, because it was never going to go wrong, or it was all the relative coding of dates, fixed and firmware, and bios and applications and operating systems,

00:01:07.690 --> 00:01:15.870
Todd Smith - Citrix: hardware in the newer operating systems and applications. We We were pretty confident that we were going to handle the date turnover,

00:01:15.910 --> 00:01:23.480
Todd Smith - Citrix: but we also had a couple of as four hundred and a couple of mainframes uh that we weren't exactly positive what was going to happen.

00:01:23.740 --> 00:01:24.880
Todd Smith - Citrix: Um!

00:01:25.510 --> 00:01:43.240
Todd Smith - Citrix: So we had contingency plans uh laid out pretty pretty uh pretty in depth. Um, but we did have a We did have a situation where uh in November leading up to that uh, someone realized that we didn't have a generator um

00:01:43.430 --> 00:01:55.410
Todd Smith - Citrix: to power our data center uh that was available. So we did a uh fairly fairly expensive generator, purchase and installation uh the week before y two kit.

00:01:56.780 --> 00:02:09.310
Todd Smith - Citrix: So we had some electricians that that had a very happy Christmas. We also had a couple of generator sales guys that were uh that were uh celebrating with brand new cars. I'll put it that way.

00:02:09.680 --> 00:02:12.120
Todd Smith - Citrix: The price gouging occurred, but it did

00:02:12.200 --> 00:02:14.610
Andy Whiteside: by that, too. But um!

00:02:14.940 --> 00:02:22.099
Andy Whiteside: What do we need? You guys know an organization that had a massive impact, Any kind of major impact by y two? K.

00:02:23.550 --> 00:02:24.670
Geremy Meyers: No? Well,

00:02:25.570 --> 00:02:26.600
Geremy Meyers: I just.

00:02:26.690 --> 00:02:32.320
Geremy Meyers: I just wanted power, and I didn't want airplanes dropping out of the sky. I mean, that was what everyone was worried about.

00:02:32.530 --> 00:02:33.580
Andy Whiteside: Well,

00:02:34.000 --> 00:02:46.999
Andy Whiteside: I um couple of things one I want to say that I got a. I got a friend of mine friend of mine. They had a staffing business for the couple of years leading up to. He still does, but he's he's loaded now because of y two K. I mean

00:02:47.290 --> 00:02:51.570
Andy Whiteside: he literally made a fortune off y two K and staffing up to

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Andy Whiteside: address it.

00:02:54.070 --> 00:02:54.920

00:02:54.990 --> 00:02:59.910
Todd Smith - Citrix: I worked for a company. That was a Y. Two K company, and uh

00:03:00.040 --> 00:03:06.429
Todd Smith - Citrix: sixty-five percent of the revenue went away in the first quarter of two thousand. Because of That's how much

00:03:06.570 --> 00:03:10.270
Todd Smith - Citrix: we're we're making in the the years prior to it.

00:03:10.960 --> 00:03:11.920

00:03:12.080 --> 00:03:19.360
Andy Whiteside: Well, I want to tie that back to what we're still talking about, which is your digital workspaces, is specifically uh Citrix des

00:03:19.690 --> 00:03:25.719
Andy Whiteside: Well, Citrix see bad two thousand and nine, and Citrix Daz, which is always the latest.

00:03:26.000 --> 00:03:27.980
Andy Whiteside: Um! Did I say that? Right?

00:03:29.000 --> 00:03:30.080
Geremy Meyers: Yes,

00:03:30.560 --> 00:03:45.619
Andy Whiteside: I was on a plane screens and automobiles and buses tour last week uh Charlotte Raleigh, Raleigh, Minneapolis, Minneapolis, Charlotte, Charlotte um Greenville, South Carolina, and three times last week it came up. Hey?

00:03:46.070 --> 00:03:55.829
Andy Whiteside: Well, you know Pandemic happened? What did you change Mr. Customer? Mr's integrity, Guy, who knows at all? It was like, Well, we didn't change anything. We already worked this way,

00:03:56.410 --> 00:04:02.660
Andy Whiteside: and it was funny to watch the customer kind of backtrack out of how bad it was to. Oh, yeah, we were all prepared to, and i'm like,

00:04:02.790 --> 00:04:12.030
Andy Whiteside: Oh, five minutes ago. You said you just bought nine thousand new laptops before during or during and after the pandemic to address. It. Sounds like you had some big changes.

00:04:12.140 --> 00:04:27.499
Andy Whiteside: Um, and that's why it's important to have this conversation today and continue. This is part four. If I didn't already say that um maybe going to take us one or two more to get through all the updates uh. But that's why it's important that we have these conversations, and we get prepared because I don't know what's coming next. But something's coming next.

00:04:29.400 --> 00:04:31.640
Andy Whiteside: You guys running those conversations Still,

00:04:35.940 --> 00:04:36.900
Geremy Meyers: maybe.

00:04:36.990 --> 00:04:43.589
Geremy Meyers: Yeah, we we still do, I? It's a little bit different now, right, I think. Um,

00:04:44.190 --> 00:04:48.940
Geremy Meyers: not not as impactful. I mean, I don't know that we've seen something like that in twenty years. Right?

00:04:49.160 --> 00:04:58.440
Geremy Meyers: Um! But here we are. The the conversation I keep having is whatever it is that we did. We got to find something new to do, you know, So I think most customers. It was a Vpn. It was.

00:04:58.870 --> 00:05:02.069
Geremy Meyers: It was something. But I don't. You know how many of these

00:05:02.980 --> 00:05:07.360
Geremy Meyers: these types of events that are so impactful to a business are we going to see in our lifetime, You know.

00:05:07.550 --> 00:05:18.839
Andy Whiteside: Well, that was I wasn't saying, You know another pandemic I was saying. Just something's coming. A snowstorm, a hurricane, and your kids sick uh doctors appointment that you can't move. Kind of stuff. Something's coming.

00:05:20.550 --> 00:05:26.960
Geremy Meyers: Yeah, Buffalo Got six and a half feet of snow. There you go. Yeah, that was nuts.

00:05:27.440 --> 00:05:44.510
Andy Whiteside: So one of the little trivial things I point to you all the time, and i'm assuming this is gonna work. But this login, this uh employee login button right here on the citrus webpage. That's been there since I started working there in two thousand and nine, which means, if i'm an employee, I've always known how to get into the system

00:05:45.500 --> 00:05:48.350
Andy Whiteside: just by going to my own website. If I was looking around,

00:05:48.630 --> 00:05:53.500
Andy Whiteside: that is a huge statement from my perspective,

00:05:53.560 --> 00:06:10.109
Andy Whiteside: because that really shows that at Citrix world you meet your own dog food. I don't know about you guys, but I when I work there. Oh, nine to twelve, thirteen uh for the first three weeks I didn't have a company on device, and I was working no problem, and that was two thousand and nine.

00:06:11.090 --> 00:06:14.640
Andy Whiteside: The stuff goes back at least to then and way on way beyond that,

00:06:14.870 --> 00:06:21.160
Geremy Meyers: and Andy, can I tell you a little secret, is it citrics I've never owned? I've been here ten years a company on a device.

00:06:21.360 --> 00:06:22.290
Andy Whiteside: Yeah.

00:06:23.410 --> 00:06:43.510
Andy Whiteside: Well, then, that leads me to my whole other conversation I don't actually believe in be why I believe in Byod, but I have a problem with it from a security perspective, unless you're all in. If you're all in on delivering the workloads like we're talking about in the Citrix world, whether it's S. Or whether it's uh x eighty, six legacy windows, desktop, or at that point you can truly do byod

00:06:43.520 --> 00:07:02.569
Andy Whiteside: Um, but that's the other part of the car, And in those conversations last week they all had just made millions of dollars in purchases of laptops and put vpn on it, and I just I just about lost my mind. I can't believe people are still doing that. But I think you you said a minute ago to Pandemic happened, and most people did it then continue to do it.

00:07:02.580 --> 00:07:07.880
Andy Whiteside: They're just enabling a entire bot army to attack their environment by doing that, are they not?

00:07:07.990 --> 00:07:22.129
Geremy Meyers: Well, they are. And you there's a um. So there's a There's a slide I like to bring up when we obviously have these secure private access conversations. So I know It's been a while since we've talked about that technology, but the idea that you know historically, folks would deliver a web

00:07:22.180 --> 00:07:42.070
Geremy Meyers: or sas that through maybe a published browser That's fine. Well, you know, secure private access. Does that with a local browser, which, by the way, is built into workspace app these days. And the idea is, it's a local browser that's secure that renders it locally right. Um, But is that the right solution all the time? So the slide I bring up talks about the different tier

00:07:42.080 --> 00:07:57.299
Geremy Meyers: of device, whether it's a a purely byod device, whether it's a byod device with some sort of posture checking, or you know whether it's corporate issued, or if it's a completely locked down corporate device. So I think we tier our devices. We tier our data, and honestly, you have to match

00:07:57.520 --> 00:08:01.260
Geremy Meyers: the technology to the business requirement, right? And so

00:08:01.340 --> 00:08:09.940
Geremy Meyers: um! And it was pretty interesting now that we have citric to the as, and we're delivering virtual apps with secure private access. We're delivering web and Sas apps

00:08:10.350 --> 00:08:21.190
Geremy Meyers: from a local, you know, a locally installed application. And does it make sense to do that? Do you have to factor in, you know, things like data sovereignty, you know.

00:08:21.320 --> 00:08:26.260
Geremy Meyers: Just data importance, right, you know, Is this public data, or is this something that's completely internal, like Ip:

00:08:26.290 --> 00:08:27.360
Geremy Meyers: Um.

00:08:27.810 --> 00:08:36.060
Geremy Meyers: But to your point. I think a lot of organizations that I've talked to that kind of Just put one solution in front of all of it, and that's not always the right solution,

00:08:36.929 --> 00:08:44.140
Andy Whiteside: and and twice out of two other three times last week. I think they put that solution in front of, because they wanted to give that shiny new laptop to that

00:08:44.169 --> 00:08:48.060
Andy Whiteside: to that employee as a token of being a great employee,

00:08:48.140 --> 00:08:55.889
Andy Whiteside: which, by the way, three or four years ago, that was a shiny new tablet. Now it's a back to a laptop. It's just constant chasing of

00:08:55.910 --> 00:08:59.890
Andy Whiteside: the physical device on the endpoint, not the solution

00:09:00.130 --> 00:09:17.249
Geremy Meyers: that brings it all to all the fruition. I do love a good new endpoint, though I love just okay. It's the smell of a new technology. That's that everything. Yeah. And And I think the other thing that we're we're dealing with is, you know, thirty plus years of

00:09:17.710 --> 00:09:23.940
Todd Smith - Citrix: an established process and established routine of how to get it a laptop out to an employee.

00:09:24.110 --> 00:09:42.570
Todd Smith - Citrix: Um! The imaging process, the loading, the applications on there, and things like that. There's There's some companies that have entire departments full of folks that they do that, or they've You know their their laptop vendor offers that as a pre configuration service. Um,

00:09:42.840 --> 00:09:46.129
Todd Smith - Citrix: you know the the inertia associated with

00:09:46.160 --> 00:09:49.639
Todd Smith - Citrix: laptop distribution and fleet management.

00:09:49.750 --> 00:09:55.700
Todd Smith - Citrix: It is kind of hard to overcome, especially if it's you're comparing it to something that's fairly

00:09:55.750 --> 00:10:12.659
Todd Smith - Citrix: fairly new, and i'll use quotation figures on the on the newness piece of it, because, you know, Citrix has been around for almost that same amount of time with thirty years of delivering applications out to users. Um, but I think Jeremy brought up a an interesting point around the data.

00:10:12.730 --> 00:10:21.570
Andy Whiteside: Um, hey, Todd real quick before you go there. Can I say this real quick? So, so growing up, I want to be the guy that on the car dealership I want to drive a new car every month.

00:10:21.610 --> 00:10:30.140
Andy Whiteside: Well, now, because it has a you know company that sales hardware, software services, solutions, and I get a new laptop every month, so it's not quite the same,

00:10:30.150 --> 00:10:58.120
Andy Whiteside: but I still get excited when I come home, and Amazon calls has brought me a new laptop or vendor has sent me a laptop or a tablet, or what have you? It happens like literally almost once a week. Now. Um, so I get it right. I get why they're. But I want to be clear. The the thing that i'm not. I'm not upset about them getting an awesome laptop, I mean, for one seems like a bit high. Um! Sometimes I get like a one at home, and i'm just so excited about that, because I want to go log into a cloud desktop of some type. What I anti is that Vpn thing that they put on it.

00:10:58.670 --> 00:10:59.550

00:11:00.050 --> 00:11:01.720
Andy Whiteside: Now you're going to talk about data.

00:11:01.940 --> 00:11:17.250
Todd Smith - Citrix: Yeah. So So the interesting part about the the data component of it is, you know, what we've seen over the past five to ten years is that the employees users Don't really care about the hardware.

00:11:17.300 --> 00:11:21.310
Todd Smith - Citrix: They don't care about the applications, but they do care about the data.

00:11:21.490 --> 00:11:27.240
Todd Smith - Citrix: The data needs to be available, reliable, and and Also, they need to be able to work with it,

00:11:27.560 --> 00:11:43.339
Todd Smith - Citrix: and they don't care what tool they have use if they're using Microsoft offense they're using g suite, or they're using any of the other tools that are out there to manipulate the data they're going to. They're going to migrate to what they're familiar with, and what they're comfortable using,

00:11:43.420 --> 00:11:48.549
Todd Smith - Citrix: and not have to worry about that In the same thing goes with the hardware platform. Their Mac, user

00:11:48.930 --> 00:11:59.329
Todd Smith - Citrix: that's fine. If they're A. If they are windows or a chrome user uh, that's fine as well. Um! What they really want to be able to do, the important part of their job

00:11:59.890 --> 00:12:06.300
Todd Smith - Citrix: is defined by what they can do with the data and what the outcomes are that they can deliver with

00:12:06.530 --> 00:12:08.099
Todd Smith - Citrix: manipulating that date,

00:12:08.740 --> 00:12:20.890
Andy Whiteside: but certainly in the part that should matter. Um. However, every time I go to my son's room, and I touch that five year old Max that I gave him, because I didn't want him. I'm like Oh, it's such a beautiful piece of hardware! It's so nice,

00:12:21.480 --> 00:12:39.369
Todd Smith - Citrix: but but it interesting. When you said you get a when when Amazon claws dropped off the latest uh personal hardware to you. Imagine, if you had to go through and update every single and install every single application you need to do right. You're used to using that hardware that's constantly being refreshed

00:12:39.380 --> 00:12:50.649
Todd Smith - Citrix: like connecting to something that you're already familiar with. That follows you regardless of what piece of hardware you're on, and that whether that be a set of applications, your profile, or

00:12:50.850 --> 00:12:54.119
Todd Smith - Citrix: your virtual desktop, or you virtualize the applications

00:12:55.090 --> 00:12:58.059
Andy Whiteside: when it when it comes to you would have a much different experience.

00:12:58.310 --> 00:13:17.919
Andy Whiteside: Yeah, I don't have to worry about it. No, I will tell you. I get one of these new phones every year or so every time my kids lose one, and I give them mine and take theirs, the new one, and it as easy as they've made it. I just have so much on this thing that I for the next three weeks I go. Oh, I forgot about that, or I can't open my garage, or I can't get into my house, and it's easy, but it's still inconvenient.

00:13:18.090 --> 00:13:25.050
Todd Smith - Citrix: I'd like to figure out how you get how you get the new phone because my kids, they get the new phone and I get their piece of prep.

00:13:35.310 --> 00:13:47.940
Andy Whiteside: So um! That was Jeremy Myers and Todd Smith, both uh directors of Sales engineering for Citrix, and we also have. Bill has been patiently quiet. Bill Sutton on the zoom tech side, Bill.

00:13:48.180 --> 00:13:56.700
Bill Sutton: I'm here. I'm. I'm not asleep. Yep. I've just been patiently with listening and agreeing with most of what's been said. It's good to be here

00:13:56.740 --> 00:14:10.110
Bill Sutton: most. Uh what what did. What did we say role? What would you buy? Oh, I don't know you didn't say anything wrong. Um! But I you know I I I pretty much agree with almost everything. I think that. Uh,

00:14:10.120 --> 00:14:29.849
Bill Sutton: you know the like to Todd's Point, and this kind of goes along with what he, what he was just saying I I got a new laptop um month ago or so, and I spent. I spent It took me at least two to three weeks to get it uh to get it to where I used to it. So I ended up using, uh which I do From time to time. I used the virtual desktop

00:14:29.860 --> 00:14:42.079
Bill Sutton: a a lot, because the virtual desktop and everything I need you already in it, right? So I kind of invalidated this point, so I guess maybe I I would agree with just about all, but I can't think of what I wouldn't agree with. I don't remember, but there was a couple of things said

00:14:43.230 --> 00:14:51.040
Andy Whiteside: well over this weekend. See, my wife has her personal laptop, which I use sometimes to get into work, and then my mother in law. Oh, My goodness, my mother in law greens!

00:14:51.200 --> 00:14:55.380
Andy Whiteside: So she brings her laptop, and she says some lady from Microsoft's talk,

00:14:55.690 --> 00:15:12.819
Andy Whiteside: and sure enough, someone was to open it up you go to a website, and somebody would talk to her about. Please don't turn your computer off Microsoft. We're in the background fixing it true story. Uh, so I had to wipe that one. And then she came over this weekend. I had to, you know. Give her the give it to her, Redone, with no admin rights this time.

00:15:13.220 --> 00:15:15.590
Andy Whiteside: I I don't know how the rest of the world does it.

00:15:16.610 --> 00:15:19.500
Bill Sutton: I don't, either. Uh, yeah, I Yeah.

00:15:20.680 --> 00:15:24.900
Andy Whiteside: And how I had time how to put Google on it and give me to the Chromebook for. But at the time

00:15:26.810 --> 00:15:28.669
Andy Whiteside: uh let's see,

00:15:28.740 --> 00:15:31.459
i'll have so many things I want to talk about. Oh, um

00:15:32.740 --> 00:15:43.410
Andy Whiteside: uh trying to go back to. Okay, I can't. I can't imagine. It was something really important about last week's conversations. I wanted to bring up that. Uh, we're just Oh, I know what it was,

00:15:43.820 --> 00:15:52.350
Andy Whiteside: Hey, Todd. Do you think most people think of Citrix? And they think of published apps to this day is what Citrix is,

00:15:53.530 --> 00:16:09.729
Todd Smith - Citrix: I think, to a certain extent you're right. Um, you know. There's certainly a lot of legacy customers that uh still think of us in the context of delivering applications to a uh, either a non delivering windows apps to a non windows endpoint, or

00:16:09.740 --> 00:16:18.119
Todd Smith - Citrix: uh allowing people to work remote. Um, those are the two biggest use cases, and you know that's the thirty year history that we have uh,

00:16:18.260 --> 00:16:29.029
Todd Smith - Citrix: and they don't always understand when they haven't had the updates, or or heard from either Citrix or partners uh about what we're doing. This new

00:16:31.450 --> 00:16:52.229
Andy Whiteside: So that's what i'll get you for last week I had those conversations, and every time I would try to talk about you know the digital workspace and single sign on, and access to Sas, and all these different Um, you know things, analytics, and I could not get the three customers that were stuck in the ditch to stop thinking Citrix was published apps to the point where they use Citrix as a verb.

00:16:52.590 --> 00:16:53.460
Todd Smith - Citrix: Yep.

00:16:55.170 --> 00:17:00.079
Geremy Meyers: How How long were they using Citrus Andy like? What's their history with the product.

00:17:00.120 --> 00:17:02.139
Andy Whiteside: So two of the three

00:17:02.160 --> 00:17:10.250
Andy Whiteside: folks brought up Os to and South Florida related. I grew up in South Florida Os. Two

00:17:10.400 --> 00:17:27.589
Andy Whiteside: when Frame came out of their mouth, and which, by the way, if you're with meeting with me, and you start the conversation with windframe or metaphr, you're already losing points, because that means you don't know the latest stuff. If you're just trying to tie the conversation back to twenty-five years ago, I already start to dismiss what you don't know, because

00:17:27.980 --> 00:17:46.820
Todd Smith - Citrix: you're you know, trying to use the uh. You know the old, the old guy card on me, and I don't care about the old guy card.

00:17:47.140 --> 00:18:01.899
Geremy Meyers: Yeah, you know, we we get a lot of customers who've been doing it since, you know, When they drop Meta frame right, they've been doing it for years, and that was the initial use case. That was the only use case right? Published desktop published. Apps right, you know. Zoom Desktop was not a technology until

00:18:02.340 --> 00:18:06.279
Geremy Meyers: what? Two thousand and eight, two thousand and nine ish time, you probably know. Yeah,

00:18:06.510 --> 00:18:16.589
Geremy Meyers: we have a We We kind of have a generation of it Administrators who don't know that model? Right? So everything is Vdi. And when we talk about the published apps,

00:18:16.830 --> 00:18:18.280
Geremy Meyers: they would say,

00:18:18.590 --> 00:18:22.859
Geremy Meyers: Is that a thing blue? It or not. So it's. It's we're starting to see a pretty good mix.

00:18:23.720 --> 00:18:26.299
Bill Sutton: Yeah, I've I've run into customers

00:18:26.310 --> 00:18:48.130
Bill Sutton: that we're newer to the technology within the past three to five years that are gonna see it as a Vdi play. You know It's Vdi, and we'd be in design discussions with them, and they'll say, Well, we have this one app. We really want to deliver um kind of separately, so can we create a separate Well, you can do that as a published app via, you know, on a multi-user operating system. Oh, you could do that really.

00:18:48.140 --> 00:19:02.329
Bill Sutton: Citrix can do. That Well, yeah, they've been doing that since the beginning, practically. But yeah, so I've seen it. I've seen it the opposite where the the the beginning is Vdi, and this is mostly for folks that have come that are new to the technology in the past few years.

00:19:02.510 --> 00:19:17.179
Geremy Meyers: But you know what there's a legacy here, Bill and Andy. I've seen several of these customers as well. Where um they use citrix for virtual apps, and they use Vmware for virtual desktop. Well, because Vm. Are first served on desktops and Citrix, and apps it just.

00:19:17.190 --> 00:19:24.050
Geremy Meyers: They just kind of made sense. And I think there are plenty of customers with it. That legacy still exists, because that's just kind of how it's always been done.

00:19:24.470 --> 00:19:37.350
Andy Whiteside: It's kind of like People always see Vmware for a server. Virtualization, because that's what it was. Magic. What it did, you know you always see Cadillac as your grandfather's car, because that's what you're associating with

00:19:37.640 --> 00:19:39.110
Todd Smith - Citrix: by the customers.

00:19:39.720 --> 00:19:47.310
Todd Smith - Citrix: And so I had a customer years ago in in New England that they actually use centers to publish out the Vmware client,

00:19:47.470 --> 00:19:51.339
Todd Smith - Citrix: so they would log into their citrix virtual app

00:19:51.380 --> 00:19:54.290
Todd Smith - Citrix: to connect into their vmware virtual desktop.

00:19:54.990 --> 00:20:01.279
Todd Smith - Citrix: That's I've seen it, too, and it and it worked for them right. They got the security associated with

00:20:01.380 --> 00:20:08.900
Todd Smith - Citrix: with citrus. They got it to leverage the Ica protocol, and then they got a chance to use the uh the Vmware virtual desktop,

00:20:09.040 --> 00:20:10.950
Todd Smith - Citrix: and it worked really well.

00:20:11.070 --> 00:20:12.580
Todd Smith - Citrix: Of course they were paying

00:20:12.660 --> 00:20:17.949
Todd Smith - Citrix: for both licenses, but at the same time you know it. It it the need

00:20:18.290 --> 00:20:33.320
Geremy Meyers: um. And it was something they were familiar with, and they could they could leverage.

00:20:33.730 --> 00:20:41.599
Andy Whiteside: Yeah, Jeremy. Actually, it's one of our mutual customers that we both would know real well if I said the acronym uh all these conversations last week, and

00:20:41.610 --> 00:21:06.170
Andy Whiteside: if if I had time and every meeting I would just stop. And so, if you stop, whether you're new or old, to this and I've got what I've got on the screen for installed on user devices and other endpoints, such as a virtual desktop workspace that provides users a quick share of self service access to documents, applications of all types. If I could add that little piece and desktops, and then it goes on to talk about You know what the man access the web. App sas apps x eighty, six apps.

00:21:06.180 --> 00:21:18.359
Andy Whiteside: If you can just get everybody degree. That's what Citrix is. Then you could have a real conversation if you can't get past that, and it's all about a published that from windows you're probably not going to get very far.

00:21:20.480 --> 00:21:22.080
Andy Whiteside: Hey? What are we here to talk about?

00:21:22.100 --> 00:21:32.580
Geremy Meyers: Uh, I think we got a new version of a product that came out three months ago. We're still on this block. So this is part of what's new in two thousand and nine. And And as

00:21:32.590 --> 00:21:47.160
Geremy Meyers: guys, where did we leave off? Alright, we've talked about uh msi. We have talked about hypervisor. We talked about Samuel, based off, I think, where we're at is right there actually active directory with connector appliances.

00:21:47.300 --> 00:22:17.049
Andy Whiteside: Alright, So other new features in Das. So Citrix Desktop, as a service where it comes from the magic of the clouds. And Andy likes to call this plural not singular, uh active directory with connector appliances. I think this is something I wanted for a long time. Uh, Jeremy, go ahead and tell me what is this? I mean? This is a big deal. Um, I mean. Listen. If you have one domain on in a in a cloud, or it honestly didn't matter roots at right. But If you're trying to connect a resource location, you get one domain.

00:22:17.060 --> 00:22:29.959
Geremy Meyers: You know. This is not a real big deal, but most organizations I up into. They have a forest with multiple domains, and the idea is, if you want users to be able to log in against any of those domains. You had to put cloud connectors,

00:22:29.970 --> 00:22:49.380
Geremy Meyers: and every single one of those domains, even if they were in the same location. And so what this does find from real quick with a cloud connector is uh so cloud connector. Well, man so many roles. In fact, if you install the software on the one does a machine, I think there's maybe twenty different services that get installed. But long story short, if you're running, Citrix Ds:

00:22:49.390 --> 00:23:08.940
Geremy Meyers: so, Claire, but it starts as a windows domain joins yet another windows. Server or three. Right? Correct. Right? So your that solution. You've got resources sitting in a location. You need to install these windows. Cloud connectors uh, at least to probably three from a redundancy perspective.

00:23:08.950 --> 00:23:18.349
Geremy Meyers: Uh, in this location they are domain join, so they're domain aware. Um! And once that happens, then you know workspace knows how to log in is essentially what it is.

00:23:18.450 --> 00:23:29.359
Geremy Meyers: Uh, and the way it works in the past is, if you had multiple domains that meant you had to stand up multiple pairs, twos and threes of cloud connectors when those cloud connectors in each of these locations. And so

00:23:29.590 --> 00:23:49.199
Geremy Meyers: what this does is number one. This is a connector appliance. So this is a virtual appliance, and number one's, not windows, and number two. It's also for us to wear. So now you could put one of these guys in or pair these guys in, and it can traverse your force a little bit, so you don't need two connectors at least per domain, which is a really big deal,

00:23:49.410 --> 00:23:52.329
Geremy Meyers: especially in this cloud, where every resource means more money,

00:23:52.410 --> 00:24:16.729
Andy Whiteside: so it's so it's a smart edge right smarter, leaner, quick question for you. Um Like historically, I had one set which could be two, maybe three, and plus one per domain, and maybe I could do a trust somewhere behind that I don't know. But now it's just at least two, maybe three, and plus one appliances. They can talk to all my different domains. Trust no trust for us, no force, right?

00:24:16.740 --> 00:24:18.429
Geremy Meyers: That is correct. That's correct.

00:24:19.750 --> 00:24:31.920
Geremy Meyers: Um! What's interesting about this? And i'm going to say no to your next question, because usually the next question that comes up is, does this replace the windows cloud connectors? And that is not true? So

00:24:31.930 --> 00:24:41.489
Geremy Meyers: yeah. So this I I think the end goal eventually will be to migrate all of the services over to this connector appliance. But today, um!

00:24:41.600 --> 00:24:45.610
Geremy Meyers: There's just a lot to move over. I mean you've got local host cash you've got

00:24:45.800 --> 00:25:02.200
Geremy Meyers: uh I mean essentially for your on from Vdas. It appears to be a Ddc. So there's a lot that needs to be ported over to this new appliance when whenever that makes it so. Not quite there. Yeah, this is specifically focused on authentication. Um. But this connector appliance is also the same appliance you would use

00:25:02.220 --> 00:25:11.620
Geremy Meyers: with secure private access where you're trying to provide um internal access to or external access to internal web apps, so that would proxy through the same appliance as well.

00:25:11.680 --> 00:25:29.310
Geremy Meyers: I feel like that time at Christmas when I got Nintendo games and no Nintendo box to play them on.

00:25:29.530 --> 00:25:38.689
Andy Whiteside: Um. Todd, if I have one of these, and i'm using it for the active Directory portion, Is Citrix now going to also update the Linux or just the software for the connector.

00:25:40.510 --> 00:25:42.880
Todd Smith - Citrix: Sure it's on the Roadmap um.

00:25:43.670 --> 00:25:47.809
Todd Smith - Citrix: It's it's going, you know. It's it's a windows first type of approach.

00:25:47.850 --> 00:25:48.710

00:25:49.320 --> 00:25:58.330
Andy Whiteside: Well, and I started to set this whole thing up with. You know those connectors are somewhat magical. Anyway, we should probably do another podcast. I think we do want to pass about all the different services on those.

00:25:58.360 --> 00:26:00.600
Andy Whiteside: So how does this change your rollouts

00:26:00.800 --> 00:26:16.349
Bill Sutton: at this time? Not much. Um, unless you know when we, when we have spa conversations or spa deployments which we've had very few of the up to this point. Um, then this would definitely be something that would be part of the conversation. Obviously, if

00:26:16.360 --> 00:26:34.619
Bill Sutton: or when we get to the point where this essentially takes the role of the traditional um, the traditional connector uh that we use with uh citric St. Has. Then. Yes, this would. This would mean we wouldn't have to worry about uh windows, operating system, installation, and maintenance of the connector itself.

00:26:34.630 --> 00:26:40.840
Bill Sutton: So certainly it would. It would change the conversation with the customer, and uh probably make the deployment a little quicker.

00:26:40.930 --> 00:26:56.309
Andy Whiteside: Yeah, okay, hey? Before I forget where this blog is by heather T: I don't think I said that earlier she she does great work and make sure she gets recognized for us, just hanging out talking about the blog she put together. She did all this for us. We just talk about it. Um!

00:26:56.460 --> 00:27:15.829
Todd Smith - Citrix: I'll go to you next one non-cloud admin email notifications. Help us. Give us a little background here, and then tell us what this new means. Do you think it means

00:27:15.840 --> 00:27:32.339
Todd Smith - Citrix: you would have to? You would have to get these? You will. You would get notifications from your citrix environment. You go to the admin only uh email distribution list, right so, or or whoever you identified to get the uh uh, the email notifications uh

00:27:32.350 --> 00:27:44.339
Todd Smith - Citrix: sent out to right. So instead of having to grant everyone admin level access, just to get a notification. This This feature allows you to identify um

00:27:44.350 --> 00:27:57.420
Todd Smith - Citrix: individual designations or destinations for notifications for service alerts and things like that. Sometimes they're within it, but other times they may not be within it. Uh, you know a an example would be

00:27:57.430 --> 00:28:14.260
Todd Smith - Citrix: if your audit team needs to have, you know, a number of unique login information or number of failed walk, just as a way to to kind of trigger, or some type of reporting for uh, for the for the audit team, or uh, what if I could actually

00:28:14.560 --> 00:28:31.619
Todd Smith - Citrix: route a application, error, or application, specific information over to the application owner, instead of having to go to the Admin. Who then has to forward it out, and and I look back and thank you. You know, at another point in my career

00:28:31.630 --> 00:28:39.549
Todd Smith - Citrix: uh that we used to have to be done by creating all type of complex email routing rules and things like that to to get.

00:28:39.800 --> 00:28:49.380
Todd Smith - Citrix: You know the error that's coming in on sap launch um to go to the sap admin to, or the sap performance management team.

00:28:49.740 --> 00:29:00.680
Todd Smith - Citrix: Um, What this does is it helps solve that problem and allow us to actually uh kind of do some intelligent routing that that operational information

00:29:01.920 --> 00:29:02.830

00:29:04.230 --> 00:29:10.020
Andy Whiteside: um Bill, any situations where that would have been useful for our clients where they they've asked for that.

00:29:10.940 --> 00:29:12.530
Bill Sutton: Um,

00:29:12.810 --> 00:29:18.310
Bill Sutton: yes, yes, uh particularly help desk type folks, you know. They'll get like access to

00:29:18.330 --> 00:29:26.760
Bill Sutton: to uh what we what we've historically cost call director. It's. Now the monitor tab within the desk console. But for das customers.

00:29:26.770 --> 00:29:47.479
Bill Sutton: Um, but I think really what this is talking about. Correct me if i'm wrong todd it. These are cloud notifications. So these are things like. There's an issue with cloud, or there's we want to make you aware of this change, or what have you and those sorts of things? Um uh are have always gone to admins. Uh, probably well appropriate for help desk, but maybe appropriate for other lines of business. So yeah, we've had like

00:29:47.560 --> 00:29:54.779
Bill Sutton: to allow these notifications to go to, perhaps an alias or something along those lines. We've had those requests in the past, and this certainly will help us address them.

00:29:56.360 --> 00:30:10.940
Andy Whiteside: Hey, Bill, I'm gonna come to you for the next two first one we'll hit real quick improved search, and Citrix tab West Web studio, which you know kudos, a citrix. This whole studio thing has been more and more web enabled over the last three or four years or three years

00:30:11.120 --> 00:30:38.359
Bill Sutton: huge improvements there there any comments to be made on the search piece. Yeah, I mean it. It basically what it said improved search. And this is really within the desk web studio console is There's now search button that you can use, and if they've improved it, or it's actually been there a while, but they've improved it so the with, particularly when you've got large environments that have perhaps multiple machine catalogs, multiple delivery groups, multiple vms running within those and the ability to quickly find them within studio.

00:30:38.370 --> 00:30:52.460
Bill Sutton: Um. And then the capability of being able to export the results as a Csv file, as well as some advanced filtering, certainly will help admins in those larger and even smaller environments get the kind of data they need uh out of the out of the console.

00:30:52.470 --> 00:31:00.530
Andy Whiteside: I was hoping you'd hurry through that, because I want to get to this next one.

00:31:00.870 --> 00:31:02.790
You know what smart auditor is.

00:31:02.890 --> 00:31:03.950
Todd Smith - Citrix: Oh, yeah,

00:31:04.170 --> 00:31:11.610
Geremy Meyers: and that's why that's like Andy drop in metaphor right there. That's let's go old school with that other terms.

00:31:12.040 --> 00:31:29.749
Andy Whiteside: Um! Oh, I got you! You made me just think of some of my um. I checked the podcast every so often to make sure they're in line, and I go back and listen to them a little bit uh we did the one from last week or two weeks ago, when we can do this last time, and I literally this I had listened to it. I was so

00:31:29.760 --> 00:31:34.830
Andy Whiteside: what that says about me, but nonetheless uh session recording uh, Jeremy,

00:31:35.010 --> 00:31:40.729
Andy Whiteside: since the recording used to be called smart arter now it's it's in tech preview

00:31:40.830 --> 00:31:44.260
Andy Whiteside: uh have you people been clamoring for this.

00:31:44.790 --> 00:32:02.610
Geremy Meyers: Um, so i'll tell you we've We've got some customers who certainly would. They're interested in leveraging this right? So they're running session recording is an entire deployment stack on Prem in a resource location, and the idea here is, can we offload some of the management into the cloud?

00:32:02.620 --> 00:32:19.539
Geremy Meyers: Now it's cool as that is right. So you know, keeping the actual recording targets on Prem. They're keeping the management stack in the cloud very similar to the way D's works. Um! What's cool about this? Is it? Had it in it. It actually integrates even better with like the analytic service. Right? So just a quicker tie in

00:32:19.550 --> 00:32:33.689
Geremy Meyers: um. So now you've got event-driven, you know session recording pieces, but you know ultimately it's just easier to stand this up, and one of the new things they tied into here is, you know, making it backwards compatible with, you know, older versions of code. One thousand nine hundred and twelve Ltsr:

00:32:33.710 --> 00:32:34.710
Geremy Meyers: Um

00:32:35.110 --> 00:32:39.030
Geremy Meyers: sorry friends, not seven, fifteen, but at least one thousand nine hundred and twelve.

00:32:40.200 --> 00:32:59.379
Andy Whiteside: So when I first saw this uh earlier, I was thinking it was going to be this ability to put the data up in the cloud more seamlessly. This is the control playing piece uh any foreshadowing on the ability, maybe, to take this and tied into some public cloud storage to make overcome that thing you hear every time you bring this up there also be a lot of data.

00:33:00.240 --> 00:33:18.859
Geremy Meyers: Um, not yet. Not yet, but that would certainly be advantageous, for sure. Um, I mean, we're starting to see this in. You know other solutions right being able to leverage things like as your files as opposed to standing up an Smb share. For to certain kinds of storage profile data things like that. So I mean, I see a scenario where you could do that with session recording.

00:33:19.070 --> 00:33:20.060
Geremy Meyers: Um,

00:33:20.950 --> 00:33:22.360
Geremy Meyers: so that'd be nice.

00:33:22.560 --> 00:33:34.129
Andy Whiteside: Help people understand. What are we actually capturing whenever we're doing session recording like what what's the come back to the fact that it's going to be a lot of data. What makes it so? It's not a lot of data.

00:33:34.890 --> 00:33:52.549
Todd Smith - Citrix: So part of it is. There's a certain amount of compression that goes into this uh depending on whether you're doing the app or the entire desktop. Um, you know you can get some improvements around, you know, not having to to take up an entire full video recording. Um.

00:33:52.720 --> 00:34:09.089
Todd Smith - Citrix: So that's that's probably first and foremost, you know the the session recording that we that we introduce with the application, I mean, think about it back in the smart auditor days. Uh, it was just within the application window itself, and that people started saying, Well, we need to do the entire

00:34:09.110 --> 00:34:26.969
Todd Smith - Citrix: desktop itself to uh, to kind of see what else is going on, and you know the the the storage requirements for that just went through the roof. Um! So we have to come up with ways of pressing that data or compressing those those video uh images. Um,

00:34:27.810 --> 00:34:41.500
Todd Smith - Citrix: it's. Still it's depending on what you're recording can still consume a pretty decent amount of storage, but you know capabilities like that we've introduced as far as this uh offering is being able to auto delete

00:34:41.630 --> 00:34:44.679
Todd Smith - Citrix: um, and also

00:34:44.719 --> 00:34:55.609
Todd Smith - Citrix: add in their auto archiving uh. So being able to to clean up that storage and clean up the amount of uh the amount of data that's sitting out there. It's uh been impressive, and it required,

00:34:56.010 --> 00:35:03.770
Andy Whiteside: you know, what I was trying to get to is for the most part you're just recording what's changing on the screen, which for most people

00:35:03.930 --> 00:35:04.899
Todd Smith - Citrix: correct.

00:35:05.170 --> 00:35:19.770
Geremy Meyers: Yeah, it's probably a big part of that. Now, you know. The other side of this, too, is, I think folks have deployed this also have multiple sites of session recording, running, and you know the challenge is always been You've got to log into separate sites, you know. Here's my

00:35:19.780 --> 00:35:33.730
Geremy Meyers: primary site session recording service. Here's my Maybe my fail oversight, you know whatever. Now Now i'm standing it up in a cloud. Um, you know what this also does is tie all three of those potential sites together into one view, which is, which is huge.

00:35:34.910 --> 00:35:42.760
Andy Whiteside: Okay, uh next section, which is near due to my heart, because we're heavily investing in a service. Now practice over here extend its capabilities

00:35:42.770 --> 00:36:00.899
Andy Whiteside: with Citrix. It him adapter for service. Now, before we go into this. I I just want for my clarification, I think. Well, let me just ask the question. This is like we're only talking about dads at this point. So if somebody really wants that tight integration with service, now that's gonna happen in dazz not see bad. Am I on the right path. There, Guys:

00:36:00.910 --> 00:36:05.280
Geremy Meyers: Yeah, that's a that's a cloud service the itms adopt after.

00:36:05.440 --> 00:36:07.219
Geremy Meyers: Okay, I only works with that

00:36:07.770 --> 00:36:15.619
which is fine. I mean, most people are moving there, and maybe they're moving the service now, and it's just all the more reason to either adopt service now, or adopt Centers cloud, or both, which

00:36:15.630 --> 00:36:32.769
Andy Whiteside: for the most part is every customer we have should be heading in that direction if they can figure out how to cost, justify it. Or maybe this is what cost justifies it for getting that that data where it needs to be in the integration there. So the first one says automatically provisioning of idle static desktops.

00:36:33.060 --> 00:36:38.779
Geremy Meyers: So what? Let me Let me take a step back here, Andy, so I will say this um,

00:36:39.230 --> 00:36:58.179
Geremy Meyers: just to clarify. Is, it is a dazz service. It's a cloud service, and you can tie this into an on from environment. But it requires things like site, aggregation to do it. So again. You've got to be a cloud customer, and even if you haven't migrated your control plane up to the cloud to manage your vdas, you could still do it,

00:36:58.190 --> 00:37:02.479
Geremy Meyers: but but it does require that licensing to pull it off the inside aggregation. Pull it off.

00:37:02.750 --> 00:37:05.290
Geremy Meyers: Yeah, that's an important caveat.

00:37:05.870 --> 00:37:13.190
Andy Whiteside: So Todd, what is automatic, deep provisioning of idle static desktops integration with service. Now, why is that important?

00:37:13.280 --> 00:37:32.380
Todd Smith - Citrix: So So it's really two things right? So first thing is, there's the cost structure associated with, you know, deprivation, or, or, or, more importantly, not deprovision. Um. You know those machines that are sitting up in azure or Gcp, or the any of the the resource locations.

00:37:32.390 --> 00:37:45.479
Todd Smith - Citrix: Uh, once you provision those they sit there, and they they run, or they sit dormant. You're still the meters still going on. So those So there's a cost as actually a cost management component of it. But the other part of it is,

00:37:45.490 --> 00:38:02.189
Todd Smith - Citrix: you know you don't want to have those devices, or those those machines sitting up there, these virtual desktop, or virtual applications sitting up there uh as a potential uh threat vector or a an access point Um. So being able to automate automatically

00:38:02.200 --> 00:38:07.059
Todd Smith - Citrix: uh deprovision, those uh services are absolutely critical.

00:38:07.970 --> 00:38:19.939
Andy Whiteside: So we are, uh in the process, rolling out service now internally for our own use, case for our companies integral. We're also going to be offering this to our clients, as managed instances, to drastically reduce the cost.

00:38:19.950 --> 00:38:40.740
Andy Whiteside: And I was on board for sure. And then I said, But I at one point I said, Okay, why is this so important for us? Internally I get why we want to do it for customers to make money right. But why is it so important for us internally? And one of my guys said, Well, for security. I was like, What do you mean? It's for security service Now, it's not for security. It's like, Yeah, I mean, you can't patch and manage and maintain and protect things that you don't know exist.

00:38:40.750 --> 00:38:49.089
Andy Whiteside: Therefore let's get that into service. Now, our centralized repository, and from there we can make intelligent decisions around lots of things, but security is

00:38:49.130 --> 00:38:55.060
Andy Whiteside: paramount. I would totally change the way I looked at service Now it sounds specifically,

00:38:55.480 --> 00:38:58.519
Andy Whiteside: and I and I, by the way. Um! I asked him.

00:39:00.380 --> 00:39:18.360
Geremy Meyers: Um, all right, uh Jeremy. Next one is uh automatic approval of self service, app and desktop requests. Sounds sounds like Nirvana to be honest with you.

00:39:18.370 --> 00:39:28.940
Geremy Meyers: Um. And so this is where I would love to, maybe get a demo from you guys and and some of your integrations, because I mean, listen. This is great. Any any time that you can auto-approve something within a certain

00:39:29.090 --> 00:39:30.240
Geremy Meyers: um

00:39:30.790 --> 00:39:49.950
Geremy Meyers: you know just service level right I mean. I think it's a a good idea. So self-service password reset cell service um, you know, requests and things like that I mean, you know I go into our service Now, as a user it's Citrix, and it's kind of nice to be able to request things to get auto-approved, so I don't know what makes me special or unspecial. Some of my requests are not

00:39:50.030 --> 00:39:58.269
Geremy Meyers: terribly big, but you know the idea that I don't have to wait for it, or prove something, or my manager to approve something, to be able to get access, and maybe pair that up with

00:39:58.350 --> 00:40:01.499
Geremy Meyers: automatic deprovisioning to. So let's go save

00:40:01.580 --> 00:40:12.930
Geremy Meyers: I automatically get approved for a static desktop. Great guess what, Jeremy, You don't use it for fifteen days. Well, it's going to be provision it right. I mean. I just think There's a lot of like you, said Nirvana, and a workflow like this. This sounds great.

00:40:13.020 --> 00:40:17.370
Andy Whiteside: I'm i'm i'm super excited to talk to my team about how to get the implementation

00:40:17.860 --> 00:40:34.670
Andy Whiteside: uh powerful, powerful, powerful Demos. If we can add, make these just part of our our instances, part of our customer instances as we roll them out. So, Bill, next one is a custom workflow for handling employee separation.

00:40:34.680 --> 00:40:52.039
Bill Sutton: Um! I didn't know what that meant until I read it out loud. Now I think I do. Uh tell me why you think this matters. Well, we've been seeing a lot of this, unfortunately lately, with folks that are working for certain companies who will go unnamed all of a sudden trying to log in one morning and finding out they've been effectively de provisioned.

00:40:52.050 --> 00:41:19.369
Bill Sutton: Um. I suspect that a lot of these organizations that's a manual process where somebody literally has to go in and log them off literally has to go into a separate system, the provision their Vdi, and then go into the same system into the group section and remove it from the groups. What this does, as I understand it is automates all of that. So um! When an employee leaves of their own accord on their last day, this workflow kicks off and does the things that it says the provisions them from their vdi's, logs them out if they have to be logged in and

00:41:19.380 --> 00:41:36.169
Bill Sutton: remove some from selected groups. Um, in the event that they are terminated, or leave um on involuntarily, they can do. You could do this much more quickly, of course, one thing that's not mentioned here, but that that almost goes with goes with all of these is that typically these workflows

00:41:36.180 --> 00:41:48.689
Bill Sutton: they they aren't quote, unquote, necessarily automatic. You can make them automatic, but many of them like this one would probably go through a an approval process at various layers. Um! That someone would have to say. Yes,

00:41:48.700 --> 00:42:03.270
Bill Sutton: we want to deprovision on this day, or we want to uh run this workflow to to handle separation on a certain day and time. So when you think about this historically, you know, companies would on board folks through a manual process, and then, when they left

00:42:03.280 --> 00:42:19.540
Bill Sutton: of their own accord, their accounts, I mean, I don't know how many times back in the day when i'd go out and look at a customer's environment. And i'd open up Active Directory, and i'd see you you know how many employees do. You have all? We have thirty five attorneys and twenty-five paralegals. Okay, that's sixty people. You've got ninety-two accounts an active directory

00:42:19.550 --> 00:42:39.470
Todd Smith - Citrix: Oh, really, yeah. Well, what about this guy? Oh, he he left two years ago. That kind of stuff I'm: sure still happens. That was a lot actually Yeah. And as a former security auditor I used to love going in and do active directory sweeps. Um, because you would find accounts that were dormant, that

00:42:39.480 --> 00:42:50.359
Todd Smith - Citrix: what they took away their access, but they still had the active application account associated with it um variety of things, and that was, it was really just a

00:42:51.170 --> 00:43:06.530
Todd Smith - Citrix: the process to go through and turn off individual application, access and reroute data ownership from one employee to another uh reroute email. It was a four or five page document. That was a checklist

00:43:06.540 --> 00:43:24.949
Todd Smith - Citrix: for the helpless help desk or the user administration team to have to go through, and if you do it at scale something. I was always going to get missing some of something. It's always going to get missed, or you have those intentional bad actors that are out there that take advantage of those type of things,

00:43:24.960 --> 00:43:31.260
Todd Smith - Citrix: hey? I don't need to get in through the front door, but I have the credential that allows me to get into the back door some place,

00:43:31.660 --> 00:43:45.569
Bill Sutton: and then you've got the situation where you've got the employee who started with the company in finance, and then decided he wanted to be a sales guy, and then decided he wanted to be an operations person or or some other role on the factory floor,

00:43:45.580 --> 00:44:03.119
Bill Sutton: but their account is still a member of the finance group, and has access to all the financial information. That's unfortunately, I think, probably still very common; and although this this specific article doesn't touch on that that's something else that you can leverage Service now workflows to to accomplish

00:44:04.070 --> 00:44:11.839
Andy Whiteside: Todd, if they had a with no workflow, true or false. It was out of date the day after they wrote it.

00:44:17.670 --> 00:44:33.000
Andy Whiteside: All right. Uh see Fourth of your ability to import Citrix Dab license information into service. Now, Jeremy, I have to assume that your customers would love to have high level visibility into that from a centralized system.

00:44:33.280 --> 00:44:40.429
Geremy Meyers: Yeah, of course, right just to be able to bubble up that information makes it either A. To know how your usage is, and then, indeed, just

00:44:40.510 --> 00:44:48.150
Geremy Meyers: um let me listen. It's just context switching here. I don't have to go back and forth and chase this information down. So if i'm provisioning the provisioning from

00:44:48.230 --> 00:44:52.249
Geremy Meyers: yeah service. Now, then, why not? Putting that front and center makes sense?

00:44:52.350 --> 00:45:09.509
Andy Whiteside: I. We have one customer a week that over subscribes their citrix licenses, and the centric admin may or may not notice if they were checking their in instead uh notifications. But when we tell them, then they know. But the organization, I bet, had no idea that this is happening, and it could be a lot.

00:45:09.790 --> 00:45:35.419
Geremy Meyers: Yeah, no, no, absolutely not just that. But you know we there's a feature inside this new Hdx for Microsoft, you know three hundred and sixty-five, where within the Citrix console, you can actually check out licenses from M. Three hundred and sixty-five and make sure folks get assigned. So I think the idea of sharing this information, and just making it seamless to where I can do this from one portal, if you will, and I have to go back and forth, I have the visibility, plus. I can kind of assign licenses from one spot to

00:45:36.600 --> 00:45:41.799
Andy Whiteside: last. One here says enhanced policy settings for Citrix D's notification. St. You won't take it

00:45:42.040 --> 00:45:50.909
Todd Smith - Citrix: so. So this is a This is a something that's been on a nice to have list for probably the past four or five years, and that is,

00:45:51.350 --> 00:45:55.799
Todd Smith - Citrix: I want to be able to select what notifications are

00:45:56.410 --> 00:46:09.410
Todd Smith - Citrix: critical, what ones that are uh informational, or what ones are purely just. System generated messages that need to be. You know it. It's a requirement that they have to be uh generated because something happened.

00:46:09.420 --> 00:46:28.410
Todd Smith - Citrix: Um, I need. I want to be able to. As an administrator. I want to be able to assign some priorities and the science of automated routing in there, and that's kind of what the the enhance policies do uh gives us the ability to identify, you know, and and route things that are that are absolutely critical, that we have to act on,

00:46:28.580 --> 00:46:35.850
Todd Smith - Citrix: and also kind of not have to look through every single uh message or notification for something that's just

00:46:36.370 --> 00:46:37.419
Todd Smith - Citrix: the

00:46:38.620 --> 00:46:42.899
Todd Smith - Citrix: you know, just nice to have, or or something that's for information purposes. All

00:46:42.950 --> 00:46:49.180
Andy Whiteside: you want to drown out the noise they put. Do I probably handle the noise you get.

00:46:49.730 --> 00:47:07.139
Andy Whiteside: Yeah, one quick marketing plug for Z Integr. We are working really hard on our service now. Practice with, in conjunction to our existing line of business, which is digital workspace and tricks big part of that Uh, That's where we're going. If you're listening to this and you got service now, and you've got situation. You haven't tied to two together, and you won't help.

00:47:07.150 --> 00:47:22.190
Andy Whiteside: Give us a call because we're going to go after that business in a big way. Uh, and for Todd and Jeremy, you have your sales engineers out there. Um, you know, if they're they're running into service now, which they will if they just ask if you just ask about It's everywhere. Um, we're the partner to help you

00:47:22.620 --> 00:47:29.080
Andy Whiteside: all right uh last section here talks about enhancing windows. Environment, management service almost have

00:47:29.090 --> 00:47:51.280
Andy Whiteside: three meetings a week where it comes up. Uh, you know, user, performance user user, Um, hyphidology, high fidelity experience. How users users are important. Uh, and Citrix has really invested heavily in the work space, environment, management, side of the business. Um. So through these somewhat quick run out of time here but support for performing administrative task. Bill, you will take that one,

00:47:52.430 --> 00:48:11.120
Bill Sutton: Yeah, sure. So you know, like you said workspace environment, management, or the web service. Uh, It's something we're seeing in just about every engagement now. Uh every consulting engagement A lot of customers are looking to this at least initially for the uh, for the the enhancements to memory and and Cpu management. But uh, also, for you know a lot of

00:48:11.130 --> 00:48:30.449
Bill Sutton: putting icons on the desktop and setting up printers and a lot of other things uh in the same place. Um! So this this first bullet support for performing admin tasks for domain non domain joy and enrolled agents. This is really just. Um! Allowing them to extend to those devices that are not joined to the active, direct standard active directory domain.

00:48:30.460 --> 00:48:42.680
Bill Sutton: Um! And then enrolled agents would be again those that are not part of the eighty domain that are that have connected to the environment, and you can. Um! You can invite users to enroll, which is discussed a little bit further down in this section.

00:48:43.100 --> 00:48:50.860
Andy Whiteside: I had a absence and res both team up last, and it's when this comes so far that I had to actually stop, remind myself what those were

00:48:53.090 --> 00:48:59.900
Andy Whiteside: configuring windows, gpos by group policy, administrative templates preview. What is that?

00:49:00.020 --> 00:49:17.310
Todd Smith - Citrix: Yeah. So this is a This is obviously it's a preview right now. But the ability to to kind of keep a catalog of your group policy templates that are out there and apply your gpos. So, being able to to have, if I have a catalog of my gpos or my my administrative templates.

00:49:17.680 --> 00:49:24.710
Todd Smith - Citrix: There's a lot less likely that i'm going to have that. I'm going to implement gpos that step on each other.

00:49:24.820 --> 00:49:29.450
Todd Smith - Citrix: Um! And I look back at. You know, a lot of the problems with

00:49:29.570 --> 00:49:44.429
Todd Smith - Citrix: employee performance or not employee performance, but but user performance is oftentimes related to. You know, when you look at the group policies that are applicable to that to that. User A lot of them contradict each other,

00:49:44.440 --> 00:49:55.949
Todd Smith - Citrix: or they're looking for to do a printer mapping, or they're looking to do a file mapping. But they're looking to do something, and then further on down the Gpo stack. There's another process that kicks off.

00:49:55.980 --> 00:50:06.439
Todd Smith - Citrix: What this is trying to do is help us help administrators kind of organize their gpos a little bit better by creating a formal way to do these templates?

00:50:07.200 --> 00:50:19.980
Andy Whiteside: Yeah, gpos and windows, and whoever the the person was that started them. And then the person who heard him, and then the next person here. Him, I mean used to use the phrase shit show. It's pretty much, usually a shit. You

00:50:20.160 --> 00:50:36.380
Todd Smith - Citrix: and there used to be a product out there years and years and years ago. Uh, that was basically it was a Gpo search tool that you could go and compare you. Take a Gpo. And it would. It would look at your entire Gpo Stack, and then

00:50:36.800 --> 00:50:44.440
Todd Smith - Citrix: be able to say, Hey, you know what these three, these three additional uh policies contradict or repeat

00:50:44.650 --> 00:51:03.940
Todd Smith - Citrix: what you're currently trying to do with this. Um! It's a great tool. I thought it was. Uh I thought it was something that was going to be very valuable, as I was kind of shocked that nobody had kind of picked up. But it really comes down to, you know. You go through cycles with administrators, and everyone comes in and tries to do something different. And, you know, shame on

00:51:03.950 --> 00:51:13.099
Todd Smith - Citrix: on the the operating system. Manufacturers for allowing stuff like that to happen. Nobody goes through and cleans up registries. Nobody goes through and cleans up,

00:51:13.200 --> 00:51:25.679
Todd Smith - Citrix: you know. Uh, you know. Go back to the auto executive app file days where you know you. You would go through there every once in a while, or you would add things in. You never have to go clean them up afterwards.

00:51:25.850 --> 00:51:30.620
Andy Whiteside: Yes, login script. Oh, my gosh!

00:51:30.760 --> 00:51:41.979
Andy Whiteside: We haven't thought about that, Bill, when you walk into a new project, and the customer says, Oh, we'll just use my existing gpos. What's your reaction,

00:51:41.990 --> 00:51:51.469
Andy Whiteside: hey? Never not let you force me to. Oh, my gosh! Alright, last thing, Jeremy. Not both these out since we're out of time invite users to enroll agents. Preview.

00:51:51.480 --> 00:52:10.909
Geremy Meyers: Um. So there's an enrollment node inside of web. Now you could send invites to users. They can enroll up to five devices actually uh would be a good use case for non domain joined. Um, you know machines, we say vdas also work on the endpoint, too. Um, but that's that's also supported, and then scripted tasks. This is pretty slight, so

00:52:10.920 --> 00:52:26.749
Geremy Meyers: uh if you've got a script of tasks you'd like to kick off you can do it. I mean basically through some criteria around it. Maybe it's a windows event. Maybe it's a profile um management issue. Maybe it's a vda issue. But you know you could have it looking for certain scenarios, and that should something happen,

00:52:26.760 --> 00:52:31.149
Geremy Meyers: you know, scripted task, make it do it automatically. Reboot something, restart a service something like that.

00:52:32.160 --> 00:52:36.810
Andy Whiteside: I don't know about you guys that like I just ran a five K. And I found it across the finish line. Maybe a marathon.

00:52:36.820 --> 00:52:57.470
Geremy Meyers: Five. K: Let's: Yeah. Yeah. Marathon is probably maybe an altar. I would love to talk to you guys about what your Thanksgiving week looks like, but I've got to run to the next meeting with Guys. This has been great. I think we covered a lot of stuff, and hopefully people appreciate it. We have a little fun. Um, you know I love having these conversations, and it keeps me. Keeps me up to date on what's going on. There's

00:52:57.480 --> 00:53:03.690
Andy Whiteside: you know we're twenty, five, thirty years into this, and there's still stuff happening in evolving all the time. Thank you for doing this.

00:53:03.990 --> 00:53:07.700
Geremy Meyers: Yeah. Happy Thanksgiving

00:53:07.900 --> 00:53:10.709
Geremy Meyers: doing in a week. See you.