The Citrix Session: Maximizing Citrix Performance - Expert Insights and Real-World Tips

In this episode of The Citrix Session, episode 168, host Bill Sutton from XenTegra is joined by Citrix experts Geremy Myers and Todd Smith for an engaging discussion on the latest updates and insights into Citrix solutions. Andy Whiteside also joins in, sharing his humorous take on recent Citrix topics and providing a lighthearted but informative atmosphere.

Key highlights of the episode include:

• The latest Citrix updates that IT professionals need to know.
• Deep dives into provisioning services and their real-world applications.
• Expert tips on optimizing Citrix environments for better performance.

Whether you're a seasoned Citrix user or new to the platform, this episode offers valuable perspectives and actionable takeaways to enhance your Citrix experience.

Don't miss out on the practical insights shared by these industry leaders!

Transcript

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Bill Sutton: Hello, everyone, and welcome to episode 168 of the Citrix session. I'm your host, Bill Sutton, with Zintegra. Also on the call today with me are Jeremy Myers of Citrix. Jeremy. You want to say Hello! Introduce yourself real quick.

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Geremy Meyers: Yeah, Happy Monday. So I'm Jeremy. I have been on many of the many of the the show here, so it's good to good, to be back again.

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Bill Sutton: Have you?

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Geremy Meyers: And chat through this. Yeah.

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Bill Sutton: Todd, you want to say Hello?

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Todd Smith: Yeah, sure, thanks, Bill. Welcome everyone. And

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Todd Smith: glad to be back. I think this is a 2 weeks in a row of 2 episodes in a row. So I'm getting back in the back, getting back in track of

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Todd Smith: of being a guest on this.

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Todd Smith: Yep.

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Bill Sutton: We appreciate it, Todd Andy Whiteside, do you want to say Hello? Real quick?

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Andy Whiteside: Yeah, thanks Bill and Todd, I gotta make fun of you real quick. So I listened to the citrix podcast on provisioning services, the other day, and

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Andy Whiteside: they were just like throwing up about Todd Smith, Todd Smith, Todd Smith, I was like, come on, can we just get to that.

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Todd Smith: Ironically,

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Todd Smith: the guy who hired me to Arden's. I actually saw him last week. He was up at his son's house in New Hampshire. And

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Todd Smith: he's like, Yeah, listen to your listen to the podcast. He goes, you got my, he goes, you got my voice almost down pat.

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Geremy Meyers: Yeah.

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Andy Whiteside: Well, there's no doubt they associate you with provision, which is great. You deserve it. So hey, guys, Andy Whiteside, founder of this thing we got going over here as integrin. That thing is the world's most in tune.

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Andy Whiteside: Citrix, partner on the planet. I think that's true. We try to be, we certainly act that way. We try to. If you're listening to this, podcast it's because we do this, all the time, we try to add value we try to go above and beyond to to lead the community. We're gonna be doing some more stuff Bill and I talked about this morning getting back out there, getting the local user groups going that kind of stuff.

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Andy Whiteside: But if you're listening to this podcast and use citrix, whether it's because you need every project done for you, or whether you just need a little bit of a partner to lean on for like a support contract. That's us.

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Bill Sutton: Thank you andy. So it's interesting. Yes, we do a lot of these. Zintegra, we do a lot of podcasts on different topics. But just for the heck of it I went back and looked. This is episode 168. As I said at the outset we started this on October 14, th 2,019.

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Bill Sutton: Andy. So that's almost 4 years ago. If I do my! If I did my math right, actually, 5 years ago, I'm sorry.

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Bill Sutton: Is that right? Yeah.

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Geremy Meyers: Oh, that's right.

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Andy Whiteside: We've done them consistently, and you know other partners. Other vendors they try, and then they quit we we do it nonstop, and consistently because we were passionate about it.

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Bill Sutton: Absolutely, absolutely alright. And with that we'll talk about today's topic. It is a blog article written by Stephen Beals on the title of it is announcing the general availability of Citrix das backup and restore.

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Bill Sutton: So this covers a a relatively new feature that enables enables administrators to backup and restore elements of Citrix. Das? So let's see, Todd, you and I kind of started off agreeing on this. Why don't you kind of give a general overview for the group. If you don't mind.

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Todd Smith: Yeah. So so I I think for for years a lot of our Citrix administrators that are out in the field have really struggled with, okay, how do I back up

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Todd Smith: the environment and the configurations of my yeah of my citrix implementation, especially around das right?

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Todd Smith: do you back up? Just the servers, do you back up? The you know the data has always been

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Todd Smith: always tends to get backed up. But it's really what are the configurations? What are the policies and all of the other stuff that goes into?

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Todd Smith: You know what makes the environment function properly right? And and as we've seen in the recent past. There's been a lot of challenges about

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Todd Smith: getting things back up and running as quickly as possible.

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Todd Smith: Whether it be the endpoints, whether it be some server OS's, whether it be connectivity out to the data.

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Todd Smith: so so there was a, there was a

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Todd Smith: desperate need for some type of tool or functionality that could actually do that. I think this backup and restore capability in Das, you know, is quite timely, but also much needed.

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Bill Sutton: Absolutely so think about it.

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Bill Sutton: for our listeners. Imagine you've got an environment that's got hundreds of published applications or or multiple delivery groups of different images that are delivering vdi or virtual desktops to users. That information I don't know. Historically, Todd, I think it was an export, or you backed up the data store or a combination thereof back in the old days and presentation server. It wasn't that simple. It was simple in the sense that most of that data was in your data store. So if you're backing up your data store.

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Bill Sutton: then that was a big part of it. But the challenge with that was, if you wanted to restore, you literally had to restore everything, couldn't restore individual published apps and things along those lines.

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Bill Sutton: This gives you that capability right?

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Todd Smith: It does.

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Bill Sutton: Guys.

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Todd Smith: And you think about it. You know, this is all stuff that used to be a manual process.

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Bill Sutton: Yes.

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Todd Smith: Right. Everyone wants to be able to have basically have a stored routine or a stored recovery method that they don't need to think about it. They don't need to go and collect the book. I mean, I, you know, going back to the days of me being a system admin

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Todd Smith: we had a disaster. We, we basically spent 3 days rebuilding policies re, and this was a novell server environment.

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Todd Smith: rebuilding all of the user directories by hand, right.

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Bill Sutton: Right.

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Todd Smith: We don't have. We don't have the luxury of time anymore.

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Todd Smith: People expect things to. Users, especially expect things to be back up and running as quickly as possible.

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Bill Sutton: Absolutely. So there's a video in the blog article, and that this will be in the show notes. That you can look at. That goes through it. But let's let's talk 1st about what is backup and restore in Daz. Jeremy, you want to take a stab at this one.

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Geremy Meyers: Yeah, actually, let me before we get to this, right? I I do want to say we've had we actually have a we've had a tool for a while that has been able to do this. But what I'd argue is this is way more user, friendly. It's built right into the Gui. So you know, I know, Bill, you're talking about the old school, you know. What are we doing with an on Prem. C. That site, you know, I think originally, you know, we had the automation or the automated config tool, the idea being, how do I take an on prem config?

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Geremy Meyers: You know, leverage this tool to export on prem and go import it into Das. But I think some smart folks, and you know, eventually product management figured out. You know, we could use this same tool to do backups

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Geremy Meyers: of my dad's site, too. So, and not just that. But there was a way to even

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Geremy Meyers: sort of schedule this, but you know what got created were like some yaml files and some offline files.

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Bill Sutton: And we've used.

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Geremy Meyers: Which, by the way.

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Geremy Meyers: we're fantastic. But you know, for the typical administrator, you know. Honestly, you know what's simpler. Right? So I think this is what's really slick

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Geremy Meyers: about this tool itself is the fact that number one.

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Geremy Meyers: it's completely Gui based. Right? You can do this right out of the Gui number 2. You can set a lot of the scheduling. In fact, I think the scheduling is much better here than it is in the automated config tool. Not just that, and you can get a little fancy, too. So if you have enough, if you have a backup that you want to PIN meaning about a fault. This thing does 30 days. It's circular backups, too, meaning once you get to that well, not 30 days, but 30 backups. And once you get to that 30th backup when you do backup number 31, it's gonna overwrite the oldest. But

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Geremy Meyers: there's a way to go PIN one as well. So say, for instance.

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Geremy Meyers: you want to have like a I don't know. Like every 6th month.

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Geremy Meyers: you know. Source of truth backup, if you will.

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Geremy Meyers: Yeah, you can have that as well. But to answer your question, you can get pretty granular with what you backup and restore here. So individual site configurations, applications or the entire site. Right? So

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Geremy Meyers: you've got a lot of breath in what you can do here.

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Bill Sutton: Yeah, absolutely. It says in the article itself, it reflects that you can do a component at a time like you said and you can back up a component at a time or the whole thing. And then when you go to restore, you can get more granular about that which again, I think a lot of times what what we've seen.

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Bill Sutton: someone inadvertently deletes a application group, or they delete a set of inadvertently delete some or button, or even make a change to a published application that renders it you know, non functional. The ability to restore that single published app, or that single group of published apps. That's that's huge.

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Geremy Meyers: Well, what's also slick here is as opposed to just going right into a restore. There's actually a check mode included, too. So.

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Bill Sutton: Yes.

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Geremy Meyers: You can sort of simulate a restore before you actually do

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Geremy Meyers: the restore, which is a

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Geremy Meyers: which is neat.

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Bill Sutton: Yeah, the check mode, basically, what it says in the article here is that it displays a list of apps that will be restored when you run the process. But so it's telling you what it's gonna do before you actually go forth and do it

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Bill Sutton: alright. So all of these backup and restore actions are also available within the history node of

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Bill Sutton: of the das console. So you can see exactly what was done, and when, both from the standpoint of

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Bill Sutton: an actual backup, and then also from the standpoint of a restore any thoughts on this

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Bill Sutton: Jeremy Todd or Andy. Yes.

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Geremy Meyers: I think it will also tell you who did it, too, which is probably just as important.

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Bill Sutton: Gosh!

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Todd Smith: So I think this is, you know, we're hitting on something very critical here, and I I think the the events of the past month have really kind of

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Todd Smith: shown a light on the need for change management as well as some type of audit control. Right?

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Todd Smith: What changes were made who made them the ability to to pre run a routine before you actually execute it. All those things. If you were just doing this through command line, or some scripting, and things like that. That was, that was once again a very manual process. The fact that you have this information documented that you can then, you know.

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Todd Smith: either look back for reference or to be able to show, you know, auditors and investigators. Hey, this is exactly what happened. These are who made who initiated the change, what changes were made. And, more importantly, here's a rollback that we can do

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Todd Smith: right. So we talked

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Todd Smith: that the last session about Pbs and the ability to roll out and roll forward and roll back.

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Todd Smith: This is once again based on that same requirements that are out there around efficient and effective

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Todd Smith: management controls.

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Bill Sutton: Absolutely. So I pulled up the for those that are looking at the video. I pulled up the blog article the second

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Bill Sutton: screenshot. I guess it is

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Bill Sutton: that reflects the actual history console, and it does reflect the name of the or the administrator that made the change in the in the details

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Bill Sutton: as well as what was done. Generally speaking, I imagine that if something's actually restored, it actually shows you that in the details

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Bill Sutton: this, this capability is available now for all das customers. Is that right, guys? All das.

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Geremy Meyers: It is available for all Das customers, correct.

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Bill Sutton: Okay.

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Andy Whiteside: And so what I love about this and the logging and the integration is this is what you always wanted for your on prem solution.

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Bill Sutton: That's right.

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Andy Whiteside: Many, many, many, many, many, many. Okay. Most people never got to.

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Andy Whiteside: Now. It's turned on by default in a as a service offering. Yet another reason why people need to

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Andy Whiteside: at least move their paths

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Andy Whiteside: to an as a service, their their platform to an as a service offering.

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Bill Sutton: Yeah, absolutely. There's lots of reasons for that. This is just one of many that that drive the conversation towards moving customers to a a platform as a service

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Bill Sutton: offering like Citrix. Das?

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Bill Sutton: So this is a pretty sharp, short article.

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Bill Sutton: any final thoughts here, guys.

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Todd Smith: So if I so if I I could quickly add on to Andy's comment about you know the the automation pieces of it now.

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Todd Smith: And this is where you know, linking into other solutions that are on the marketplace, that that Zintegr certainly has some experience with and is certified with is.

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Todd Smith: take an event like doing a backup or doing a restore activity.

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Todd Smith: Have that automatically open up a service. Now, service Record.

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Todd Smith: Now, all of a sudden, you've got not only the the

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Todd Smith: the Citrix environment doing the task, but also, now you have a document, and maybe there's maybe some. There's additional tasks that need be made

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Todd Smith: right, updating the run books, updating all the documentation, adding it into

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Todd Smith: the overall environment library

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Todd Smith: of control scripts and things like that.

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Todd Smith: Now, all of a sudden you've got something that is really turning into real automation.

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Todd Smith: not only automation, but also that that

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Todd Smith: sense of audit ability in the sense of being able to say, Look, these are all the changes that we've made over the past month these are who signed off on it. This is because really, if you look at service now as your workflow processing engine

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Todd Smith: that could really, that's where it's going to really bring some value to this. And that's all done through the It service management connectors that we have within

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Todd Smith: our Das platform as well as our on-prem platform.

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Todd Smith: Yeah.

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Andy Whiteside: I mean, for okay, the automation? Yes, that's great. And I love it. Just the fact that you're bringing all this information into one platform. One place, one platform service now and then. Take that across all your vendor stack. I I don't know how the average it department does it without doing that.

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Bill Sutton: No, I agree, and and the reality is they probably don't do it. It's not captured, or it's or it's only captured when it's needed, and somebody has to go dig it up right.

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Todd Smith: No. And and this is where you also run the risk of. There's 1 guy that has all this information in his head.

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Andy Whiteside: Right.

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Todd Smith: And if he's impacted by a natural disaster, or can't get it into the office, or can't get connectivity to do all that stuff

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Todd Smith: you've got to have that information available, because once again, it's it's all about return to operations.

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Bill Sutton: Absolutely.

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Geremy Meyers: Yeah, Bill. Yeah, yeah, Bill. So I was perusing the documentation before we hopped on. And the one thing that is not clear is exactly what gets backed up. So we talked about how granular it gets.

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Bill Sutton: Okay.

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Geremy Meyers: But if you go into the video, and you you pause it right. This you know, it's just the right spot. You can see. It's everything from like what you might expect. Application groups, applications, delivery groups, things like that. Also the policies, the machine catalogs. You need your hosting connections, I mean, essentially anything you can define

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Geremy Meyers: inside of Daz can be backed up and can be backed up individually or even restored individually. So you can get pretty granular on on what you do here, so maybe you do a full backup, but you just restore an individual piece.

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Geremy Meyers: You've lost that

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Geremy Meyers: service principal password for that hosting connection, and you blow it away. Here's how you pull it back. That's never happened, I promise.

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Geremy Meyers: Yeah, you can actually pretty good. Get get pretty dang granular here.

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Bill Sutton: Yeah, one of the things I really like about this is, you can schedule it and have it run, you know, every day or every other day, or however, you know frequently you want it to run and then, like you said it just kind of creates

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Bill Sutton: 30 backups, and maybe once a month, you PIN that to the top and then let it run for the next month, and then PIN that one to the top and.

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Geremy Meyers: Was it.

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Bill Sutton: And that way you've always got a the the last months back up, and then incrementals, as it were, for the remaining 29 days, or whatever it is.

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Bill Sutton: so it I I really like the fact that you could just kind of set it, and it's there, and it's available to you. I remember back in the day setting backups, and you'd get notified periodically when they didn't run. And then people forget about them, and all of a sudden they need to do a restore, and lo and behold, it hadn't backed up for a week because it had failed, and nobody had taken the time to look at it. So the fact that this does it for you and and you don't really have to change tapes or anything like that, I think, is really really solid.

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Bill Sutton: A solid til.

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Geremy Meyers: So what I what I think is neat about this is, you know, taking a step back, you know I think this is not a huge feature, right? This is not a huge whizbang feature. But listen, it's the things like this that folks appreciate right? It polishes the solution just a little bit, you know, right before we hopped on we talked about 2 or 2 or 3 other things we're going to cover in the company, you know, in the upcoming weeks.

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Geremy Meyers: They're kind of fall in that bucket as well. So you know, I think these integration points and the continual just innovation in the space is pretty neat, actually, so.

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Andy Whiteside: Let's just call it what it is. There's a lot of people nipping on Citrix's heels. Citrix is continuing to evolve the product more and more and probably faster than ever. And those other products have a lot to keep up with. At a at a you know at a glance

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Andy Whiteside: they'll tell you their same thing as Citrix, and it's not the same. You don't have the protocols, you don't have all the functionality and this kind of stuff, you know, creates a whole, another hurdle for the other ones to have to catch up to, and how you could have a solution like this and not have this type of backup. You know we haven't had it forever here. Now we have it. Every time Citrix adds more value to the platform, the bar gets higher for everybody else who's chasing.

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Bill Sutton: Absolutely. And I think I think to your point, Andy, a a lot of the the ones that are nipping at the heels are really still trying to get to the point where they're getting tables, what we would call table stakes, the basic functionality, comparative functionality. But the citrix keeps raising the bar by continuing to innovate and and enhance the product, making it much more difficult for them to catch up.

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Bill Sutton: you know, eventually.

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Andy Whiteside: And and that's why, Bill, when when I present and you and I present right, we talk about hey, if you if you're just using this basic stuff, you need to get off a citrix. But let me make sure you understand what you're saying. No to. And then once you start explaining it to them like what? No, I I need that stuff. You're not currently using it, I know. But no, I didn't know I could use it, and that's our opportunity to add value and then lock, you know. Lock the Citrix platform into people, not because they can't get off of it, because there's stuff that they didn't know that they should be using.

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Bill Sutton: Exactly

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Bill Sutton: alright anything else, guys cause we're at the end of the article. Pretty quick. One.

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Geremy Meyers: No, I mean, I love this. I love this like I said. It's a it's a it's a new, it's a quick, it's an easy, add in and immediately useful.

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Andy Whiteside: Let me, the guys with something else. And I this totally different topic. But with on the idea of using you know, Citrix das as the platform of service for the virtual app and virtual desktop delivery.

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Andy Whiteside: the the one that I still run into people. I did it last week. They still have net scalers, or they're holding on to on Prem Citrix. Everything because of the Netscalers, or they're using netscalers on prem. If you're listening to this, and you haven't tried running your Ica sessions, your hdx protocol sessions through the Netscalers that are part of the as a service offering. Here. You're you're slowing down. More than likely you're slowing down the the the protocol, because you're trying to route them back into your data

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Andy Whiteside: center. Then off to wherever they go. I guarantee the Microsoft Internet connection is faster than yours.

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Bill Sutton: Very well could be, Andy, and I think you know some of those customers. You're absolutely right, and some a lot of those customers are leveraging those on Prem net scalars for for load, balancing and content, switching and web application, firewall and bot management and all those other things. And those guys. They've got a you know, a lot of those customers have that need for that net scaler. But to your point, that doesn't mean they absolutely have to run Ica through them. They could still use the cloud based access and then leverage the non-prem net scalars for all of those net scalar like functionality.

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Andy Whiteside: For me. You gotta tell me why you need it these days. Not, you know, not what you use it for, but why you need it.

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Bill Sutton: Right.

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Andy Whiteside: For this for this workload for the Ica. A/C.

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Bill Sutton: Yeah, yeah.

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Geremy Meyers: Yep, yep.

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Geremy Meyers: I mean it's a to Andy's point. It's a worldwide network of pops that all, not all of them actually. So that all ride the azure backbone, but you know we do have some pops for aws, we do have some pops in Gcp. As well, but

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Geremy Meyers: and I can promise you that all 3 of those are much faster than your Internet connection. For sure.

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Andy Whiteside: And then, when it comes to your you know, Dr. Plan your backup plan for those netscalers that manage the Ica Hcx protocol. You don't need one.

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Andy Whiteside: It's not your problem anymore.

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Geremy Meyers: No search to manage. That's important. That's a big one. Actually.

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Bill Sutton: Yeah, we deal with that a lot. Folks whose starts are about to expire, and they always call us to help like 2 days before it happens, or sometimes the day it happens.

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Andy Whiteside: I'll give you guys quick. Quick! Example. Quick story. I'm over here on my on my azure Daz hosted in azure virtual desktop with my net scalars in azure as part of the service. And I just

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Andy Whiteside: click download on a bunch of podcast files. And then I looked over and looked at you guys and looked back, and all 10 files had already downloaded. That's faster than what I got.

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Bill Sutton: Yeah, for sure.

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Andy Whiteside: I didn't believe it. Now I had to go. Look. And yeah, they're there. Yeah.

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Andy Whiteside: alright, yeah.

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Todd Smith: That's when you start looking and seeing if there's if those are like 0 Byte files because it just downloaded the header, not the entire thing, realize holy crap.

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Bill Sutton: Yes, it's it's yeah. It seems unbelievable. Yeah.

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Andy Whiteside: I miss my modem, noises.

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Geremy Meyers: I do, too

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Geremy Meyers: Fuzzy. There.

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Bill Sutton: Or you know, or you're sitting in the server, in the in the data center or the server room back in the day.

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Bill Sutton: and the the lights that blinked on the server told you whether the hard drive was was head activity. We don't see those anymore right?

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Geremy Meyers: Oh, I do, miss. I do, Miss Hoodies in the data center, though that was always fun.

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Bill Sutton: Yeah, for sure.

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Andy Whiteside: Lights. They're just solid red now, because they're reading and writing so fast.

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Bill Sutton: That's right. Exactly

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Bill Sutton: exactly alright. Well, any other final comments before we adjourn for the day, gentlemen.

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Todd Smith: I miss the days of having to go into the data center, putting on a parka

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Todd Smith: and gloves just to be able to get in there because it was so cold. Oh, yeah.

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Bill Sutton: And then you walk around the the 1st cabinet, and you take that turn between the cabinets and.

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Geremy Meyers: Very warm.

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Bill Sutton: Take this thing off right now. It's just blooming hot there. So yeah, for sure.

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Andy Whiteside: I'll do another quick commercial for you around the country doing these Microsoft and Citrix better together technical overviews. You got one Charlotte this week, Raleigh, this week. What else you got coming up.

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Bill Sutton: Yeah, we got those 2, and then we've got it. Got one in Atlanta in September. Then I believe there's 2 more, 3 more. One in Philly, one in Florida and one in oh, my God, Washington, DC,

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Bill Sutton: yeah.

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Andy Whiteside: So if you're listening to this check out, Bill's Linkedin, he'll post that this.

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Bill Sutton: I will, I'll I'll repost the schedule. Yeah.

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Andy Whiteside: And if we're not one of those cities, and you would like somebody to come in, you know. Buy lunch for your team and go over. You know what this means, what the real Microsoft and Citrix story is, together with Microsoft and Citrix in the room, all holding hands with each other.

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Andy Whiteside: Let us know.

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Bill Sutton: Yep, reach out. I'd be happy to go anywhere in the country or beyond to to to deliver the message.

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Andy Whiteside: It's it's been well when we get in front of people and have this conversation, it is eye opening and well received.

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Bill Sutton: Yeah, for sure.

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Geremy Meyers: And it's a really good QA. Is what it is, too. So I mean, listen, we, Bill and I. By the way, I'll see you tomorrow, Bill. Yeah. Bill and I are doing the one in Charlotte tomorrow, and the QA. And the questions that just come up or

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Geremy Meyers: are actually pretty. Pretty good! So

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Geremy Meyers: I would say, Show up, bring your questions, and learn something.

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Bill Sutton: Absolutely.

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Andy Whiteside: And whatever you think's a dumb question is not because there's somebody else in the room that has that same question. They're just not willing to bring it up.

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Geremy Meyers: I can promise you. I've probably asked all those dumb questions, too, so.

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Bill Sutton: Sure I have.

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Bill Sutton: Alright, gentlemen, thank you. All have a have a good day, nice week.

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Geremy Meyers: Excellent. You do the same. See? You guys, thank you.